Return Policy
- Return Window: We want you to love your purchase from Dala Natural! If for any reason you’re not completely satisfied, you can return your items within 30 days of delivery. We’re happy to offer a refund, exchange, or store credit to ensure you have a positive experience.
- Condition of Items: To ensure a smooth return process, please make sure that the products are unused, in their original packaging, and in the same condition as when you received them.
- Return Shipping: While customers are generally responsible for return shipping costs, we will gladly cover these if the return is due to a defect or an error on our part. Just reach out to us, and we’ll take care of it.
- Refund Process: Once we receive your returned items, we’ll process your refund to the original payment method within 5-7 business days. Please allow a little extra time for the refund to appear in your account.
- Damaged or Defective Items: If your item arrives damaged or isn’t quite right, please contact us right away at dalanatural@gmail.com. We’ll make it right by arranging a replacement or refund at no additional cost to you.