FAQ
About Our Products
What ingredients do you use in your products?
We use high-quality natural ingredients, including premium essential and fragrance oils, carefully selected for their skin benefits and sustainability.
Are your products organic?
We prioritize organic ingredients whenever possible. Specific details about each product’s ingredients are provided on the product page.
Are your products cruelty-free?
Yes, all of our products are cruelty-free and never tested on animals.
Do your products contain artificial fragrances?
We only use high-quality essential and fragrance oils, ensuring a safe and pleasant experience.
Are your products vegan?
Many of our products are suitable for vegans.We use beeswax in some items, which is the only animal-derived ingredient in our products. You can find ingredient details and vegan-friendly indicators on each product page to help you make informed choices.
Product Care and Usage
How should I store my natural soaps/candles?
Store them in a cool, dry place, away from direct sunlight. For soaps, allow them to dry between uses to extend their life.
How long do your candles burn?
Each candle has a specific burn time listed on the product page. Our candles are designed for long-lasting enjoyment.
What’s the shelf life of your products?
Our natural products should be used within one year of opening for optimal freshness. Use them with clean hands to avoid contamination.
Ordering and Shipping
How long will it take to receive my order?
Orders take up to 5 business days to prepare before being shipped via USPS. Delivery times depend on your location.
Do you offer international shipping?
Currently, we ship within the United States only. Stay tuned for updates on international shipping.
Can I track my order?
Yes, you will receive a tracking number via email once your order is shipped.
Returns and Exchanges
What is your return policy?
We accept returns for any reason within 30 days of purchase. Please ensure the products are unused and in their original packaging.
What if I entered the wrong shipping address?
If an incorrect address is provided, you will need to cover the re shipping cost. Please double-check your address at checkout.
Contact and Support
How can I contact you?
Reach us through our website's contact form
When can I expect a response?
Please allow us up to 2 business days to respond to inquiries